1. Handle technical inquiries from customer and project consultant.
2. Customize products according to project specialization and customer demand.
3. Educate customers to better understand surveillance industry and fully utilize products’ value.
4. Solve customer cases: Solve and prioritize support cases of a high complexity.
5. Work with customers and overseas local branches to identify new requirements, plan for new functionality, maintain existing product functionality, assist in pre-sales issues and secure documentation is correct and sufficient.